Shipping policy

We ship everywhere
people travel.

United States
Free
No minimum order
  • FedEx Ground or UPS
  • In-stock items: 5 to 7 business days
  • Made-to-order (Executive): 7 to 14 business days
  • Tracking emailed at dispatch
International
$30
Flat rate, all countries
  • DHL Express
  • In-stock items: 5 to 10 business days
  • Made-to-order (Executive): 4 to 7 weeks
  • Tracking emailed at dispatch
  • Duties and taxes at destination are buyer's responsibility

When will my order ship?

In-stock editions (Light and Business) ship within 5 to 7 business days. The Executive is made to order and ships within 7 to 14 business days from your reservation date. You will receive a shipping confirmation with tracking as soon as your bag leaves our atelier.

Can I change my delivery address?

Contact us at orders@arrive.com within 24 hours of placing your order. Once a label has been created we are unable to reroute the shipment.

What happens if my parcel is lost?

If your parcel is lost in transit we will file a claim with the carrier and send a replacement at no charge. We ask that you wait 5 business days after the estimated delivery date before reporting a lost parcel.

Return policy →Track your order →